Five Hidden Obstacles to Great Performance
We want to see the people we train achieve peak performance.
Unfortunately, many employees fall short of their potential even after receiving extensive training and coaching.
Why does this happen?
New research reveals that hidden, unusual, and even counter intuitive performance barriers are lurking in nearly every workplace.
This entertaining and informative presentation shares obstacles to great performance. Based on the book, Service Failure, the presentation utilizes experiential activities to help participants experience each performance barrier first-hand so they truly understand the challenges faced by employees. Practical solutions and real-life examples are provided to help participants generate actionable ideas that can be implemented in their own organizations.
Participants will gain the following to help them improve their training programs and promote better workplace performance:
- Experience five hidden obstacles that cause poor performance.
- Examine whether each obstacle is preventing employees from reaching their full potential.
- Develop practical solutions to help employees overcome these obstacles and improve performance.
This is a very interactive session. It utilizes experiential activities to reveal each of the five performance barriers.
The activities reveal hidden, unusual, and counter intuitive truths about the forces that influence our behavior. This creates a lot of surprising and fun “ah-hah!” moments for participants.
Participants will receive a copy of Jeff's book
SERVICE FAILURE
The Real Reasons Employees Struggle with CUSTOMER SERVICE and What You Can Do About It
About our Speaker:
Jeff Toister is an author, consultant, and trainer who helps teams unlock their hidden potential.
He's the author of a performance improvement book called Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. He's also authored seven training videos on lynda.com including Instructional Design Essentials: Needs Analysis.
Jeff is a Certified Professional in Learning & Performance (CPLP). In 2015, Jeff received the CPLP Contributor Award at the ATD International Conference for his efforts to support and advance the program as a volunteer.
He is a Past President of ATD's San Diego Chapter where he is a recipient of the WillaMae M. Heitman award for distinguished service.
Links:
Website: www.toistersolutions.com
Blog: www.insidecustomerservice.com
Twitter: @toister
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